The International Patient Department
The difficulty in finding medical assistance in a foreign country, in coping with a different culture and language, in addition to other difficulties the patient and their family face, is what brought to the establishment of the International Patient Department at Hadassah, whose role is to help and accompany patients from all over the world who arrive at Hadassah for medical treatment.
The International Patient Department includes a veteran and skilled team, with excellent customer service awareness and deep knowledge of the hospital, physicians and offered treatments. The department team acts as a liaison, responding to the patient’s medical and administrative needs, and accompanies the patient from the moment they receive the initial request, throughout all treatment stages at Hadassah and until the end of treatment. The contact and follow-up continue even after the tourist leaves the hospital.
The International Patient Department team provides inclusive and professional treatment for tourists, using a personal approach that provides the patient with the best and optimal treament, all while placing the patient’s best interest first. A tourist that applies to the hospital receives a personal medical tourism coordinator who accompanies them and acts as a liaison for them during treatment.