The International Patient Department
The difficulty in finding medical assistance in a foreign country, in coping with a different culture and language, in addition to other difficulties the patient and their family face, is what brought to the establishment of the International Patient Department at Hadassah, whose role is to help and accompany patients from all over the world who arrive at Hadassah for medical treatment.
The International Patient Department includes a veteran and skilled team, with excellent customer service awareness and deep knowledge of the hospital, physicians and offered treatments. The department team acts as a liaison, responding to the patient’s medical and administrative needs, and accompanies the patient from the moment they receive the initial request, throughout all treatment stages at Hadassah and until the end of treatment. The contact and follow-up continue even after the tourist leaves the hospital.
The International Patient Department team provides inclusive and professional treatment for tourists, using a personal approach that provides the patient with the best and optimal treament, all while placing the patient’s best interest first. A tourist that applies to the hospital receives a personal medical tourism coordinator who accompanies them and acts as a liaison for them during treatment.
The benefits of receiving medical treatment at Hadassah are access to a professional team of physicians from dozens of different disciplines with a tradition of excellence in treatment and progressive and innovative scientific research, and with broad knowledge and experience allowing them to provide personalized medicine according to the patient’s needs.
Whether the tourist applies to Hadassah directly or through authorized agents, the tourist will have access to a team of specialist physicians who provide consultations, complex surgeris and innovative medical treatments.
Treatments for Medical Tourists
The medical tourist arriving at Hadassah is offered advanced technologies and groundbreaking treatments performed by the best specialists, inter alia, in the following fields:
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Pediatric and adult hemato-oncology, bone marrow transplantations and immunotherapy.
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General surgery including complex Oncological surgery and surgeries using a robot.
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Plastics and Asthetic surgery - malignant skin tumors.
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Neurosurgery, Endovascular Neurosurgery.
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Cardiology including advanced catheterization.
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Oncology (chemotherapy and radiotherapy), Surgical Oncology.
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Urology including treatment and surgeries using advanced methods for prostate and bladder tumors.
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Surgical Orthopedics including Orthopedic Trauma, complex fractures of the hip and joints, Oncological Orthopedics, Arthroscopy and sports.
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Ophthalmology (including treatment of oncological tumors of the eye).
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Ear Nose and Throat including head, face and neck surgeries and reconstructive surgery.
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Gynecology and fertility (including IVF).
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Neurology / Neuropediatrics / Epilepsy.
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Genetics and Metabolic Diseases, Exom Analyses.
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Pathology including deep genetic sequencing of cancerous tumors.
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Imaging centers including nuclear medicine.
The Process of Intaking an International Patient at Hadassah
The first stage for intaking an international patient is to send a passport photo and a brief updated medical report, that will be transferred to the relevant physician for initial screening.
According to the physician's response, a decision is made whether the patient should be invited to Hadassah for treatment, or whether it is possible to suggest a remote long-distance consultation. According to the decision, the tourist receives an estimated price offer and appointments are made for them at Hadassah.
Treatment - Coordination of medical treatment for the international patient
In order to provide the best of care, any tourist that applies to the International Patient Department is assigned to a personal staff member who accompanies them, from the initial application to Hadassah and until the end of treatment. The escort performs for the patient all the logistical services connected to their visit and their stay at the hospital, and allows the patient to focus on treatment and convalescence.
Coordination of complete medical treatment:
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Pre- arrival consultation - reception of the medical information transferred by the applicant, transferring it to the physicians and guidance in choosing the right physician.
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Early patient enrollment in Hadassah systems.
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Transfer of an estimated price offer for all treatments before arrival.
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Coordination of appointments with Hadassah specialists and various medical services.
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Assistance in coordination with charity funds organizations that help raise funds for lifesaving treatments.
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Close escort services inside the hospital by a coordinator who accompanies them in their language, and stays close at all hospital stations, including simultaneous translation of the medical information and physician's instructions.
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Assistance in making payments and receiving invoices and receipts.
Remote Long-distance Consultation for the International Tourist
Hadassah offers the international patient a remote long-distance consultation service. The team of skilled physicians at Hadassah offers the medical tourist the possibility of long-distance consulting and a second opinion through direct access to Hadassah’s leading physicians. The applicant can receive an opinion and medical diagnosis, as well as recommendations for the most advanced treatment options available to them, without physically arriving at Hadassah. After receiving the opinion the patient can make a decision whether to arrive and receive medical treatment at Hadassah.
Contact Details
The International Patient Department Offices - Davidson Tower, Entrance Level Room 144
Email: [email protected]
Telephone 02-6779111
Fax 02-6779577
Office hours: Sun-Thurs - 08:30-17:00 (local Israel time)
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