Accessibility Statement

Accessibility arrangements at Hadassah Hospital

The Hadassah Medical Organization exerts maximum effort and invests numerous resources to provide all of its customers with service that is equitable, respectful, accessible and professional. In accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998 and the regulations that were enacted by virtue of the law, measures are put into place and many resources are used to make the necessary adjustments that will ensure that any person with disabilities can receive the services provided to all Hadassah’s clientele, independently and equally.

Accessibility arrangements at the Ein Kerem and Mt. Scopus hospital buildings

 Below are the accessibility arrangements you will find at the reception centers located at the hospital entrance:

  • There are handicapped parking spaces at Hadassah Hospital Ein Kerem and Mount Scopus. In Ein Kerem there is a shuttle service from the handicapped parking lot to the entrances of all buildings, with a vehicle that is adapted for wheelchairs.
  • There is continuous access from the parking lot through the entrance to the reception center and up to the area where the service is received (including elevators).
  • There are accessible stations for receiving service in the reception centers.
  • There are lavatories that are handicapped accessible in the building lobbies and on the various floors.
  • There are identification and directional signs.
  • Service animals designated to help individuals with disabilities may enter the medical centers.
  • If needed, you may contact service representatives at the service center to assist with filling out forms.

Accessible customer service

  • Employees are trained to provide accessible service – training is provided to help them recognize the type of disability, create awareness among employees and provide them with practical tools for offering accessible service.
  • Accessible telephone center – the voice answering service has been made more accessible so that information is given clearly and without background music.
  • Other methods for making contact – there are several additional ways to make contact:
  • Frontal service – reception hours are Sunday – Thursday, from 8:00 to 18:00.

Contact by mail:

Hadassah Ein Kerem
Kiryat Hadassah
P. O. Box 12000
Jerusalem 91120
Hadassah Mt. Scopus
Churchill Blvd.
P. O. Box 14035
Jerusalem 91240

Internet site accessibility

Hadassah believes in and works toward equal opportunity in the Internet environment for people with various disabilities, and individuals can employ a variety of assistive technologies when using the computer.

Information on the website’s accessibility

  • The website complies with the requirements of the Regulations on Equal Rights for People with Disabilities (Adjustments for Service Accessibility), 5773-2013.
  • Accessibility adjustments were implemented in accordance with recommendations from the Israel Standards Institute (IS 5568) on accessibility of web content at the AA level, and the international WCAG2.0 document.
  • Tests were conducted and found to have the highest compatibility with the Firefox browser.
  • The site provides a semantic structure for assistive technologies and supports the common usage pattern for working with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
  • To ensure the best browsing experience with a screen reading program, we recommend using the most updated version of NVDA software.
  • Provision of information in an accessible format – the company gives its clients the opportunity to receive information in accessible formats.
  • The information is provided free of charge and is specifically intended for people with disabilities. For questions and information, you can contact the company’s accessibility coordinator, whose details appear below.
  • Accessibility testing and consulting was conducted by the A2Z Access and Web Marketing company.

How to contact us with requests and suggestions for improving accessibility

Please note that we are continuing our efforts to improve the company’s accessibility as part of our commitment to enable everyone – including people with disabilities – to receive the most accessible service.

If you have encountered an issue or problem in connection with accessibility, we would appreciate your letting us know, and we will make every effort to find a suitable solution for you and to deal with the issue as quickly as possible.

Details of Hadassah’s Accessibility Coordinator:

Name: Udi Cohen
Telephone: 02-6776665
Email: [email protected]

Publication of accessibility statement

The accessibility statement was updated on: July 1, 2020.