Patient rights and patient welfare

If you feel that your rights have been compromised, there is a place to go for help.

Ombudsman (Public complaints commisioner)
The Hadassah ombudsman can be addressed with complaints regarding both hospitals: Ein Kerem and Mt. Scopus.

If you wish to pose a question, request or complaint, this can be done in one of the following methods:

In writing, to the address:
Natziv Pniot Hatzibur
Hadassah Hospital
P.O.Box 12000,
Jerusalem 91120
By phone: +972-2-6777555 (or internal line 77555). You can also contact the patient and family's welfare department at +972-2-6778963 (or internal line 78963).

The office is in the middle floor at Hadassah Ein Kerem, next to the synagogue and Tenenbaum hall, and it is open between 08:00-16:00.

The office is at Ein Kerem but addresses patients' issues from both hospitals.

The welfare of the patients and their family

The hospitalization period is difficult for the patient and his family, especially when it comes to children patients. A sick child often feels helpless because most of the time he lacks the tools for undestanding what is going on. He needs his parents more than ever and a lot of support. The parent is obligated to the sick child on the one hand, and to the rest of the family on the other. The parent needs to deal with the anxiety and lack of certainty of his child as well as their own stress and worries. The tests, diagnosis, hospitalization and treatments are accompanied with a change in routine which is not simple, a feeling of lack of conrol, and many other difficulties.

At Hadassah, we understand these difficulties and so we have a special service for dealing with it, and we invest in resources meant to support the sick child and his family.

The service's goal: creating a more convenient environmebt, giving answers to small and big problems which arise during hospitalization, finding reasonable ways to pass the time while emphasizing the variety of additional needs of the patients and their families while staying in the hospital. Unique attention is given to the child and his personal, social, educational and emotional needs. Together with caring for the sick child, we also give room for supporting the parents and the whole family.

What the welfare service does

Among other activities, the welfare service improved the physical conditions in which family members stay with the children. Spacious and comfortable waiting rooms have been built in every floor, equipped with comfortable armchairs, TV sets and more.

The Mother and Child building at Hadassah Ein Kerem, for instance, was intentionally designed to fit the child's visual world. The colors used in the structures, the elevators and even the ceiling - were especially designed to create a pleasant and positive feeling for the children and their families.

Welfare services provided at Ein Kerem

  • A movie is screened every Wednesday at 7PM in the "Tourism Hall" ("Ulam Hatayarut") in the middle floor of the main building. Entrance is free of charge, and popcorn and drinks are "on the house".
  • "Kol Hase'ar" - At the Sharet institute there is a center providing consultation and service for wigs and hair extensions for adults and children. The service is NOT free.
  • "Me and the hair cover" - In the different departments you can see women instructing on how to tie and fit a hair cover. The women instruct children who lose their hair during treatment. The service is free and can be ordered through the head nurse.
  • Business room - Has two online computer terminals, a printer, fax, document copying option, radio and music. The room is open 24 hours a day and is located in the middle floor of the main building. A ticket can be purchased in the reception offices for 20 shekels for 24 hours.
  • Families in need of a cellphone charger (all companies) can recieve it in the Ein Kerem hospital information center (for a deposit).
  • Free cosmetic treatment is given to patients by licensed volunteer cosmetics experts. The treatment is given in the department, in coordination with every department's head nurse, and is also suitable for adolescents.
  • A licensed barber/hair dresser can be ordered to the sick child's bed in coordination with the head nurse.
  • At the Ein Kerem Mother and Child building there is a library for children operated by the "Ya'el" volunteer service. The library is in the entrance floor of the Mother and Child building, and operates Sundays-Thursdays between 10:30-12:30.
  • An adult library is located in the main building on ת1 floor in the "Ya'el" service office. It is open Sundays-Thursdays between 08:00-14:00.
  • In addition, the "Ya'el" services works in both hospitals and operates volunteers in all parts of the hospital. The volunteers go between the departments with carts housing newspapers, games, cosmetics and food.
  • "Hadassah School" in the various pediatric departments operates all week starting from 08:00 AM until the afternoon hours. In the school there are activities, interest groups and games for all ages.
  • Translation - Help can be given in translating between different languages such as Amhari, Arabic, Russian and more.
  • Birthday gift - Every patient who's birthday occurs during his hospitalization gets a present from the hospital management.
  • Information pages can be found in every department with update data on surgeries, diseases and treatments for the family. Some of the information pages can also be found in the website, under diseases, surgeries, treatments and tests.
  • Diaper changing stations - in the Mother and Child building, ground floor and in the clinic building, 7th floor there are diaper changing stations for the visitors' convenience.
  • A room is available for breastfeeding mothers with babies hospitalized in Ein Kerem. A key can be recieved at the Mother and Child patients' admission offices, for a deposit.
  • Personal safe - In the entrance floor, the central building and the ת1 floor at the Sharet institute, there are safes in which you may store valuables and other belongings for a small payment. Purchasing the service is done in the reception desks.
  • "Simcha Layeled" - An organization for supporting hospitalized children. The organization operates volunteers, medical clowns and national service girls. In addition, the organization organizes performance shows and brings donations to the hospital.
  • Zichron Menachem - A non profit organization which assists children with cancer and their families. The organization allows making special wishes come true during the hospitalization.
  • Medical clowns - At Hadassah there are medical clowns walking around in the pediatric ward. The clowns are specially trained to put joy and laughter in the hospital life, for the child and his family. They always have something to ofer, if it is a joke or a different surprise.
  • Disabled parking - No. 2 parking area in the lower parking lot is for disabled persons' vehicles only. There is a phone service on premises which is destined for ordering special transportation to the hospital. The service is also available when coming out of the hospital to the parking lot. Special transportation can be ordered from the department.
  • Concerts, shows and special events towards the holidays take place every once in a while around the hospital.

Services given at Mt. Scopus

  • Translation services - Language help can be provided in various languages, such as Amhari, Arabic, Russian and more.
  • Birthday gift - Every patient who's birthday occurs during his hospitalization gets a present from the hospital management.
  • Information pages can be found in every department with update data on surgeries, diseases and treatments for the family. Some of the information pages can also be found in the website, under diseases, surgeries, treatments and tests.
  • "Hadassah School" in the various pediatric departments operates all week starting from 08:00 AM until the afternoon hours. In the school there are activities, interest groups and games for all ages.
  • "Simcha Layeled" - An organization for supporting hospitalized children. The organization operates volunteers, medical clowns and national service girls. In addition, the organization organizes performance shows and brings donations to the hospital.
  • Medical clowns - At Hadassah there are medical clowns walking around in the pediatric ward. The clowns are specially trained to put joy and laughter in the hospital life, for the child and his family. They always have something to ofer, if it is a joke or a different surprise.
    We are at your service, and we will try to fulfill any request that may improve your feeling and help you go through the hospitalization period.

We wish the patients a fast recovery and good health to all!

Esti Katz
Patient and Family Welfare
Tel.: +972-2-6778963 (internal: 78963)
E-mail: [email protected]